How long do I have to report any damages or missing items from my order?

If you have any damaged items or missing items, you must report to us within 5 business days of receiving your merchandise to get a RMA #.

What is a RMA and how do I get one?

RMA is a return authorization number, which you MUST have if you are returning any merchandise back to us. Packages without a RMA written on the outside will be refused and sent back to the sender at the senders expense.

I've received my order, but one of the items wasn't what I ordered. What should I do?

If you have received your order with an incorrect item, please email us at parkimports@gmail.com or message us at (832) 344-7223.  Please include your ORDER NUMBER in the message, item # or picture of the incorrect item, and item # or picture of the item you actually ordered.

I've received my order, but there is an item missing. What should I do?

If you have received your order with a missing item, please find the item that was sent instead of the item you received and email us at parkimports@gmail.com or message us at (832) 344-7223. Please also include your ORDER NUMBER in the email/message.

I've received my order, but my invoice says OUT OF STOCK for an item. Will this be backordered?

If you have received your order with an item that says "OUT OF STOCK" or "CANCELED", that item will not be backordered.

I've received my order, but I don't like the items. What should I do?

If you have received your order and do not like the items, you have 7 days from the date you received your order to report it to us. We are not liable for the shipping cost when sending back to us. A 25% restocking fee applies to orders sent back, if you do not like the items. Also all items sent back must be in the original packaging and free of damage. If you have a question, please don't hesitate to contact us by emailing parkimports@gmail.com or messaging us at (832) 344-7223. Please include ORDER NUMBER and item number or picture of the items you are returning.

I've received my order, but one or more of the items are defective. What should I do?

If you have received your order with a defective item, please email us at parkimports@gmail.com or message us at 832-344-7223. Please include your ORDER NUMBER and the item number or picture of the items that are defective.

I've received my package, but the box was damaged in transit and one or more of the items are defective. What should I do?

If you have received your order and the package was damage, please make note with the driver if possible and contact the shipping company used immediately to start a damaged claim.  

I still have a question and I can't find the answer.

If you still have a questions, please don't hesitate to contact us by phone at (713) 952-9931, email us at parkimports@gmail.com, or message us at (832) 344-7223.